Monday, September 19, 2011

When Advocating Works



This is a letter I received last week from a company where Ben gets his orthotic braces made. I had been frustrated with the entrance to the building - no handicap accessible doors - and said so in their patient satisfaction survey. I am glad for this response and really appreciate the office manager writing to tell me about the changes being made.

Advocating is a tough business and it does not always get you the results you want or expect. And sometimes, people do not react the way you think they might - both positively and negatively.

I am checking this one off as a "Success."





1 comment:

  1. I found your post comments while searching Google. Very relevant especially as this is not an issue which a lot of people are conversant with.
    This post is different from what I read on most blog. And it have so many valuable things to learn.

    Patient Satisfaction Survey

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